Privacy Policy

This Policy explains how we collect, use, store, and protect personal data. {APP_NAME} acts as the controller for personal data processed to operate the platform.

We may use processors (vendors) for email, payments, hosting, analytics, and security.

• Purpose: we use data for legitimate, informed purposes.
• Necessity: we collect only what is needed.
• Transparency: we explain processing clearly.
• Security: we implement technical and organizational measures.

We process personal data based on:

• Consent (e.g., non-essential cookies, where applicable).
• Contract performance (platform use, bookings, payments).
• Legal/regulatory obligations.
• Fraud prevention and security (legitimate interest / protection of rights, where applicable).
• Exercise of rights and dispute resolution.

We may collect:

• Identification and contact: name, email, phone.
• Profile: photo, bio, specialties, reviews.
• KYC/verifications: documents needed for checks.
• Payments: processed by third parties; we may receive metadata/receipts.
• Communications: in-platform messages and support records.
• Technical logs: IP, device, timestamps, events, cookies.

• Operate the platform and enable user connections.
• Security, fraud prevention, and abuse control.
• Process payments and fulfill contractual obligations.
• User support and operational communications.
• Legal compliance and responding to authorities when required.

We share data only when necessary:

• With other users: minimum data to enable hiring and communication.
• With vendors/processors: email, payments, hosting, analytics, security.
• With authorities: when legally required.
• With your consent: where applicable.

We keep data for as long as needed for the purposes in this Policy and legal obligations. Some data must be preserved for security and compliance:

• Access logs and IPs.
• Payment history (metadata/receipts).
• In-platform conversations and support tickets.
• Reports/complaints and related evidence.

Even if you request deletion, we may retain data when required for legal compliance, fraud prevention, and the exercise of rights.

In serious complaints, we may:

• Freeze/suspend accounts.
• Preserve evidence and prevent deletion of relevant data.
• Temporarily hold funds where applicable.
• Cooperate with authorities and comply with legal orders.

We remain neutral and do not act as judges in private disputes.

• Access and confirmation of processing.
• Correction of incomplete/inaccurate data.
• Anonymization, blocking, or deletion (with legal exceptions).
• Portability, where applicable.
• Information about sharing.
• Withdrawal of consent, where applicable.

To exercise rights: privacidade@femmehub.com.br

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We may update this Policy periodically. Changes will be published here and the date will be updated.